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HBOT Return Policy and Warranty

At Hyperbaric Central, we stand behind the quality of every hyperbaric chamber we sell. Whether you’re shopping for personal use or clinical care, our return and warranty policies are designed to give you confidence in your purchase.

 

Return Policy

We’re so confident you’ll love your chamber that we offer a 15-day money-back guarantee. If for any reason you’re not satisfied, you may return your chamber for a full refund, minus shipping costs and payment processing fees, provided the unit is in “like new” condition with all original packaging and accessories.

 

Key Return Policy Details:

  • Return window: 15 days from delivery
  • Customer is responsible for:
    • Original delivery shipping cost
    • Return shipping cost
    • Credit card or PayPal transaction fee (typically 3–3.5%)
  • All returns must include original packaging and accessories
  • Returned products must show no visible signs of wear (“like new” condition)
  • Refunds may be reduced if the product is incomplete, dirty, or damaged

 

To initiate a return, contact us within 15 days of receiving your chamber to obtain a Return Authorization Number.

Please note: Oxygen concentrators are non-returnable, as they are considered non-reusable equipment. If you’re uncertain, we recommend trying your hyperbaric chamber first before purchasing a concentrator.

 

Warranty

We only sell chambers from brands that offer reliable HBOT warranty protection

 

Chamber Warranty (Newtowne Hyperbarics & Summit to Sea)

  • Coverage: 2 years from date of purchase
  • Includes: Defects in material and workmanship
  • Solutions: Free repair (with new or refurbished components) or product replacement
  • Customer responsible for shipping to and from the factory

 

Warranty does not cover:

  • Misuse, abuse, or modifications
  • Improper storage
  • Natural disasters (lightning, flood, etc.)
  • Loss or theft

 

By installing or using your hyperbaric chamber, you accept the terms of the manufacturer’s warranty.  For oxygen concentrators, Devilbiss offers a 3 year warranty.

If defective within the first 30 days, the company will return and replace the concentrator at their cost. After thirty days, you will be responsible for the return of your unit for repair, and the manufacturer will pay for the shipment back to you.